How To Choose The Best Removals Company - Which?

Published Mar 30, 21
5 min read

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Maybe that makes this whole thing a little harder because how can you choose?Well, it can be helpful to, first, decide whether you would like to go with a big-name international and interstate mover or opt for a smaller one. On the one hand, large companies tend to be reputable and well-reviewed.

But we would caution you not to choose a company just because it’s widely recognizable. Just because a company exists in every major city in Australia, doesn’t mean the things like customer service, efficiency, and safety of your items will be the same across the board. In fact, in our research, we often found that within a particular company, one location might have much higher ratings than another.

True, that may be because there are less responses overall, but it’s definitely worth pointing out that the overall ratings for local, family-owned businesses like South West Removals and Best Move Removals are outstandingly high. Because of these satisfied responses, it seems like, if you are going to be making a move that is within your city or between suburbs, it’s a good idea to find a company that operates primarily in your area.

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Another thing that can help you narrow the search down is to pay close attention to the communication of potential moving companies. Many of the negative responses we came across were from people who couldn’t get in touch with the movers, which made things like delays and damages far worse.

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Generally, you can tell if a company is going to make communication with their customers a priority or not. If they are helpful with you on the phone, if they return your calls, if they are proactive about sending you electronic materials like your contract and email reminders, it’s a good sign that you can rely on them.

And finally, one of the best things that you can do when considering which removalist is right for you is to see how they respond to negative reviews (if they have them). In general, it is very unlikely that a company will not have any criticism online, so instead of writing off a removalist with some 1 or 2 star ratings, see if they showed professionalism and a willingness to make things right for their customers.

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These recommendations can make your next move less stressful!Call to confirm your reservation. Even if they said the date and time three times during the initial consultation. Even if the time and date are in the contract. Even if you got an email confirmation. Calling the day before the movers are supposed to show up on your doorstep will make sure that your reservation didn’t get lost.

Have things as organized as possible. Even if you’ve paid for packing services, it will make things go much smoother if you have prepared your things. That means all dishes and clothes washed. Bedroom items in the bedroom. Shoes together. If you think the packers are going to pack certain things together, make their job as easy as possible by putting those items together.

You might not be the only move that the removalists will take on today, so make sure to be respectful of their time and other clients’ time by having everything ready to go. Although it’s going to be a stressful day, try to have a positive attitude. Removalists are doing the hard work of organizing your things, making sure they’re safe, lifting heavy furniture, navigating traffic, and unloading everything at your new place.

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They do it in the rain. They try to do it all as quickly as possible so that they can move on to the next job waiting for them. And, to top it all off, they’re expected to be friendly and positive and flexible. Many of us underestimate the hard work of being a removalist, but friendliness on your part can go a long way.

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One of the common things that we’ve heard from dissatisfied customers is that the removalists left before they realized there was damage to one of their items. The truth is, you’ll actually have the best success by contacting the company directly instead of yelling at that particular mover. Just take a deep breath, understand that things sometimes get damaged during a move, and call the company.

Online reviews are super valuable for companies, and your positive feedback can really help their business. Your comprehensive guide to some of the best removalist companies across Australia. Whether you’ll be moving right down the street or are facing an interstate (or even international) move, you know that you’ll be in good hands with any of the companies on this list.

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If you think we forgot to include a great one, let us know! We’re always looking for amazing moving companies to highlight and share!.

Shopping for moving companies is a huge undertaking, we know! From national long-distance movers to the local guys moving with a rental truck, there are a lot of companies to consider. So, how can you know that the company you are looking at is really the best for you? Follow these seven simple tips that will help you see through the marketing and tell if the company you are talking to has the credentials to complete your move quickly, safely and within your budget.

For complex national or international moves, a good rule of thumb is to hire a moving company with at least a decade of experience planning and executing these moves. If it’s a simple local or in-house move you need, there’s probably no need to worry about how old the company is.

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